# Automatic messaging for appointments **URL:** \ **Category:** OpenRent Chat\ **Created:** [9 February 2022 20:48 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752 "2022-02-09T20:48:36Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Landlady](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/landlady/32/14244_2.png) [@Landlady](https://community.openrent.co.uk/u/Landlady)\ **Post date:** [9 February 2022 20:48 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752/1 "2022-02-09T20:48:36Z")
I have a bunch of appointments booked in shortly (via openrent scheduling service) but I’d like to know what information is sent automatically from Openrent about the viewing and what i need to message them. Do they send them a reminder? If so how long before the viewing and do they provide the address to them or do i need to do this? I’d also like to ask them to please come on time because i have booked in 15 min slots and might not be able to show them the flat if they are late, is there a way to block msg just all those who have a viewing booked? Many thanks Kathryn ---
**Author:** ![Aisha](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/aisha/32/9434_2.png) [@Aisha](https://community.openrent.co.uk/u/Aisha)\ **Post date:** [9 February 2022 21:05 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752/2 "2022-02-09T21:05:56Z")
I agree to what your saying and we want a viewing and we will be on time not late just let me know to when a day and date ---
**Author:** ![Landlady](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/landlady/32/14244_2.png) [@Landlady](https://community.openrent.co.uk/u/Landlady)\ **Post date:** [10 February 2022 06:34 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752/4 "2022-02-10T06:34:05Z")
Thanks that’s helpful. I had someone msg and ask me for the address so he must have missed this message perhaps. ---
**Author:** ![Cath2](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/cath2/32/1124_2.png) [@Cath2](https://community.openrent.co.uk/u/Cath2)\ **Post date:** [10 February 2022 22:27 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752/5 "2022-02-10T22:27:08Z")
…or they just don’t look. I had one ask, despite also the fact that the house number was also plainly obvious from the photo of the house (disliked by Rightmove, apparently!). ---
**Author:** ![Mark27](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/mark27/32/10500_2.png) [@Mark27](https://community.openrent.co.uk/u/Mark27)\ **Post date:** [24 February 2022 10:25 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752/6 "2022-02-24T10:25:12Z")
Yes I’ve had people ask for the full address too, and also had one person simply not turn up, no message, nothing. I’m using OpenRent for the first time as a landlord, and one thing I’m becoming aware of is you don’t really know what’s going on “on the other side”. ---
**Author:** ![Landlady](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/landlady/32/14244_2.png) [@Landlady](https://community.openrent.co.uk/u/Landlady)\ **Post date:** [24 February 2022 11:30 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752/7 "2022-02-24T11:30:40Z")
It could certainly be improved by informing landlords of the exact messaging tenants receive so we can ensure anything else is provided to them. This time I wasn’t sure if I’d be able to message them once i had accepted someone’s holding deposit, so I messaged all those that were booked for the next viewing session and apologised that someone suitable was going to put on a holding deposit and their viewing would be cancelled. I’m not sure how Openrent communicates this to them. ---
**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\ **Post date:** [9 August 2022 12:49 UTC](https://community.openrent.co.uk/t/automatic-messaging-for-appointments/30752/8 "2022-08-09T12:49:48Z")