# Damages made by tenant **URL:** \ **Category:** Landlord Discussion\ **Created:** [11 August 2026 09:59 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154 "2026-08-11T09:59:02Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![v1sa](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/v1sa/32/26149_2.png) [@v1sa](https://community.openrent.co.uk/u/v1sa)\ **Post date:** [11 August 2026 09:59 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/1 "2026-08-11T09:59:02Z")
Hi, I’m new to this process. I submitted all evidences with comparison. The tenant rejected and my openrent login shows 2 out of 5 negotiation. He is not even in the mindset of partial agreement on the quote and invoices. Do I need to reply the tenants every negotiation? thanks in advance ---
**Author:** ![David122](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david122/32/1449_2.png) [@David122](https://community.openrent.co.uk/u/David122)\ **Post date:** [11 August 2026 10:31 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/2 "2026-08-11T10:31:49Z")
You could ask for ADR from whichever scheme the deposit is registered with. ---
**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\ **Post date:** [11 August 2026 10:44 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/3 "2026-08-11T10:44:05Z")
@v1sa Are you claiming from a deposit scheme at end of tenancy? Ask the scheme. Good luck ---
**Author:** ![v1sa](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/v1sa/32/26149_2.png) [@v1sa](https://community.openrent.co.uk/u/v1sa)\ **Post date:** [14 August 2026 07:22 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/4 "2026-08-14T07:22:53Z")
Thanks David. I reached out mydeposits and understood the complete conversation with tenent and all evidences provided in Openrent as negotiation content is not visible for mydeposits. They replied, this suppose to be initiated by Openrent. I’m not sure who and how to reach openrent to trigger it. I booked the service for fix and struggling with the huge timeline defined in Openrent. Can you please advise. ---
**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\ **Post date:** [14 August 2026 08:55 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/5 "2026-08-14T08:55:47Z")
when tenancy comes to an end you’ll automatically get an email from OR asking you if you want to claim from the deposit [otherwise it gets returned in full to tenant]. check your inbox and spam. there’s a time limit of 10 days after end of tenancy to claim so possible you’ve now missed it. Ask OR, you contact them easily via ‘ask a question’ at bottom right of their page [OpenRent | Property To Rent From Private Landlords](https://www.openrent.co.uk/) good luck ---
**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\ **Post date:** [14 August 2026 08:59 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/6 "2026-08-14T08:59:30Z")
@v1sa under your ‘manage tenancy’ page, choose ‘view end of tenancy options’ to do the admin ending the tenancy in Openrent - that should trigger the option to claim from the deposit I think good luck ---
**Author:** ![Keith30](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/keith30/32/33676_2.png) [@Keith30](https://community.openrent.co.uk/u/Keith30)\ **Post date:** [17 August 2026 11:51 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/7 "2026-08-17T11:51:49Z")
My tenant gave notice and has moved out she said to keep the deposit to cover damages When do I get it ---
**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\ **Post date:** [17 August 2026 12:21 UTC](https://community.openrent.co.uk/t/damages-made-by-tenant/91154/8 "2026-08-17T12:21:24Z")
@Keith30 > [@Keith30](#): > > My tenant gave notice and has moved out she said to keep the deposit to cover damages > > When do I get it You have.to end tenancy on Openrent via the 'manage tenancy ’ options then claim from the deposit within 10 days or it all gets returned to tenant automatically. OR wont know tenancy has ended till you tell them, and deposit cant be released or claimed from before tenancy ends. When claiming, include copy of message from tenant and evidence of damages, just in case tenant tried to dispute If you still need help - contact OR > **[I have a question which wasn't covered here! - FAQs | OpenRent](https://www.openrent.co.uk/faq#i-have-more-questions)** > > We have a dedicated help centre, and community forum you can browse: | We're a little different to other letting agents. Find out more about what we do and how we do it on our FAQ page. Use the search box to get going! Good luck