# Gas Safety sevice not provided

**URL:** <https://community.openrent.co.uk/t/gas-safety-sevice-not-provided/58821>\
**Category:** Landlord Discussion\
**Created:** [20 December 2023 16:31 UTC](https://community.openrent.co.uk/t/gas-safety-sevice-not-provided/58821 "2023-12-20T16:31:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ketan1](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/ketan1/32/20873_2.png) [@Ketan1](https://community.openrent.co.uk/u/Ketan1)\
**Post date:** [20 December 2023 16:31 UTC](https://community.openrent.co.uk/t/gas-safety-sevice-not-provided/58821/1 "2023-12-20T16:31:07Z")

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I had ordered Gas Safety certificate through Open Rent. Person did not visit for 2 consecutive weeks, Gas Safety Certificate is due to expire and there is no way to get in touch with Open Rent for no service provided. Not sure how to cancel order and get my money back.

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**Author:** ![Karl11](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/karl11/32/35316_2.png) [@Karl11](https://community.openrent.co.uk/u/Karl11)\
**Post date:** [20 December 2023 18:22 UTC](https://community.openrent.co.uk/t/gas-safety-sevice-not-provided/58821/2 "2023-12-20T18:22:38Z")

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When I look at Openrent’s website there is a Need Help? box at the bottom right, and a Send Message option within that menu. Have you tried that?

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**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\
**Post date:** [19 March 2024 18:23 UTC](https://community.openrent.co.uk/t/gas-safety-sevice-not-provided/58821/3 "2024-03-19T18:23:22Z")

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