Hi,
The guarantor for prospective tenant is not able to submit the application for reference, they are at step 10 but system is not allowing to submit it, giving some error that guarantor is not able to understand. They raised the query through help centre last week but there is no reply, is there any way to reach the customer support to talk about the issue and resolve it?.
Regards
Click on the Help centre and the button that says send a message
They did this but there is no reply to the message/query, its been more than 2 days.
@Narayana1
Hopefully @mod_harry can help. The customer support are supposed to reply within 24h normally I think. Maybe they can submit by email
Other thing they can try is use a different browser and ‘allow all’ cookies in case that is causing a problem.
Good luck
Hi @Narayana1,
It doesn’t look like anyone reached out to us about this before today - but I can see you’ve been in touch with us earlier. You can follow up in that email thread if you need any more support.
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