# Landlord can not use OpenRent message box

**URL:** <https://community.openrent.co.uk/t/landlord-can-not-use-openrent-message-box/88818>\
**Category:** OpenRent Chat\
**Created:** [8 March 2026 08:55 UTC](https://community.openrent.co.uk/t/landlord-can-not-use-openrent-message-box/88818 "2026-03-08T08:55:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Wendy23](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/wendy23/32/26149_2.png) [@Wendy23](https://community.openrent.co.uk/u/Wendy23)\
**Post date:** [8 March 2026 08:55 UTC](https://community.openrent.co.uk/t/landlord-can-not-use-openrent-message-box/88818/1 "2026-03-08T08:55:49Z")

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I could response tenant enquire in the message box years ago, I can read tenant message but can not reply them in message box in the new version, why

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**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\
**Post date:** [8 March 2026 09:13 UTC](https://community.openrent.co.uk/t/landlord-can-not-use-openrent-message-box/88818/2 "2026-03-08T09:13:23Z")

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@Wendy23 works for me. Try a different device (laptop not phone?).and/or a different browser.

Otherwise contact OR support

Good luck

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**Author:** ![Wendy23](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/wendy23/32/26149_2.png) [@Wendy23](https://community.openrent.co.uk/u/Wendy23)\
**Post date:** [6 April 2026 17:07 UTC](https://community.openrent.co.uk/t/landlord-can-not-use-openrent-message-box/88818/3 "2026-04-06T17:07:09Z")

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sorry for later response. The notification did not work on my phone. Thank you for your suggestion.

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**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\
**Post date:** [5 July 2026 17:07 UTC](https://community.openrent.co.uk/t/landlord-can-not-use-openrent-message-box/88818/4 "2026-07-05T17:07:52Z")

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