# Landlord not responding after I paid holding deposit. 96hours passed and no confirmation of my refund

**URL:** <https://community.openrent.co.uk/t/landlord-not-responding-after-i-paid-holding-deposit-96hours-passed-and-no-confirmation-of-my-refund/37728>\
**Category:** Tenant Discussion\
**Created:** [18 August 2022 08:42 UTC](https://community.openrent.co.uk/t/landlord-not-responding-after-i-paid-holding-deposit-96hours-passed-and-no-confirmation-of-my-refund/37728 "2022-08-18T08:42:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Michael64](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/michael64/32/9284_2.png) [@Michael64](https://community.openrent.co.uk/u/Michael64)\
**Post date:** [18 August 2022 08:42 UTC](https://community.openrent.co.uk/t/landlord-not-responding-after-i-paid-holding-deposit-96hours-passed-and-no-confirmation-of-my-refund/37728/1 "2022-08-18T08:42:06Z")

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I paid for the holding deposit for a property. The landlord took it off the market. I have sent the landlord multiple messages asking what the situation is with the property. (Have I got the property, are they running a credit check? Is there any documents you need me to provide) He has not responded to any of them. 96 hours have passed and I have had no confirmation I’m getting my deposit back.

Its very confusing for me as I am left in the unknown. With the property market moving very fast in London it puts me under a lot of pressure. As it’s wasting a significant amount of my time to look for another property.

There are no numbers to call for advice on the open rent platform. Neither are there emails. There is only a messages link which I have had no response from either.

I’m not really sure what to do?

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**Author:** ![Cath2](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/cath2/32/1124_2.png) [@Cath2](https://community.openrent.co.uk/u/Cath2)\
**Post date:** [18 August 2022 16:49 UTC](https://community.openrent.co.uk/t/landlord-not-responding-after-i-paid-holding-deposit-96hours-passed-and-no-confirmation-of-my-refund/37728/2 "2022-08-18T16:49:15Z")

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Did you pay it via Openrent?

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**Author:** ![Natacha1](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/natacha1/32/5661_2.png) [@Natacha1](https://community.openrent.co.uk/u/Natacha1)\
**Post date:** [19 August 2022 10:30 UTC](https://community.openrent.co.uk/t/landlord-not-responding-after-i-paid-holding-deposit-96hours-passed-and-no-confirmation-of-my-refund/37728/3 "2022-08-19T10:30:33Z")

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Hi i hope this helps.

You should get email updates along the way letting you know what stage your on I. E referencing. If the landlord has not not accepted you, you will get email saying holding deposit refunded that usually takes a couple of day. I hope this helps. 020 3322 2733

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**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\
**Post date:** [6 December 2022 17:25 UTC](https://community.openrent.co.uk/t/landlord-not-responding-after-i-paid-holding-deposit-96hours-passed-and-no-confirmation-of-my-refund/37728/5 "2022-12-06T17:25:36Z")

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