# Messaging reply in OpenRent

**URL:** <https://community.openrent.co.uk/t/messaging-reply-in-openrent/684>\
**Category:** OpenRent Chat\
**Created:** [9 September 2018 16:12 UTC](https://community.openrent.co.uk/t/messaging-reply-in-openrent/684 "2018-09-09T16:12:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sharon1](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sharon1](https://community.openrent.co.uk/u/Sharon1)\
**Post date:** [9 September 2018 16:12 UTC](https://community.openrent.co.uk/t/messaging-reply-in-openrent/684/1 "2018-09-09T16:12:38Z")

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When replying to tenants in ‘messaging’, where is this sent to? the tenants email, phone, both? We are unsure if responses to enquiries are being received. Thanks

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**Author:** ![Sam](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/sam/32/6179_2.png) [@Sam](https://community.openrent.co.uk/u/Sam)\
**Post date:** [11 September 2018 14:45 UTC](https://community.openrent.co.uk/t/messaging-reply-in-openrent/684/2 "2018-09-11T14:45:18Z")

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Hi Sharon,

It’s sent to the tenant’s OpenRent inbox. They also receive an email letting them know you’ve replied. We verify tenants email addresses when they sign up to ensure they are working addresses.

Sam

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**Author:** ![Jonathan2](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/jonathan2/32/515_2.png) [@Jonathan2](https://community.openrent.co.uk/u/Jonathan2)\
**Post date:** [1 August 2019 21:41 UTC](https://community.openrent.co.uk/t/messaging-reply-in-openrent/684/3 "2019-08-01T21:41:46Z")

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So if an applicant only leaves a mobile number and no email address, is my reply to them sent as a text or is nothing sent to them?

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**Author:** ![Sam](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/sam/32/6179_2.png) [@Sam](https://community.openrent.co.uk/u/Sam)\
**Post date:** [2 August 2019 09:38 UTC](https://community.openrent.co.uk/t/messaging-reply-in-openrent/684/4 "2019-08-02T09:38:18Z")

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You can’t use OpenRent without an email - all tenants have email addresses associated with their accounts. You need an email to create an account.

Sam

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**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\
**Post date:** [9 August 2022 12:49 UTC](https://community.openrent.co.uk/t/messaging-reply-in-openrent/684/5 "2022-08-09T12:49:03Z")

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