Hi,
I recently tried to change my bank account details for rent collection from NatWest to Monzo account.
But it keeps getting rejected and I keep getting emails saying “Your sort code or account number were rejected”. I cross checked couple of times but still same issue
Did anyone face similar issues while using Monzo?
My rents are paid directly in to my Monzo Business account and I have never had a problem. I think your problem is with Openrent not being able to change the bank account details mid tenancy. I think (I could be wrong) that you may need to serve the tenants a notice regarding the change of accounts. Possibly a Section 3🤔
Hi @Udaya,
I can see you’re in touch with our customer service team who should be able to help resolve the issue.
Just to clarify, bank accounts linked to tenancies can be updated at any point. When updated, outgoing payments might be subject to a 48 hour holding period.
Hi thanks for your response. Does that mean I can try one more time to change the account details? And can you guarantee that it will work this time
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