OpenRent,
There appears to have been a duplicate payment taken by standing order. This has left our account in a negative balance, and we desperately need the money back as we currently have no funds available.
Please can you urgently investigate this and arrange for the duplicate payment to be refunded immediately. The duplicate payment has put us in a very difficult financial position.
Hi @Christopher67,
Standing orders are arranged directly with your bank. If you need to change the payment date or amount, you can do so by contacting your bank or via online banking services.
If you have any more questions we’d advise contacting our customer service team here: FAQs | OpenRent
If your bank has made a mistake with your standing order, your bank needs to fix it.
Amounts paid by standing order arent requested by the recipient (unlike direct debits) so this will have nothing to do with OpenRent
Good luck