Problem with Open rent banking link

I am trying to link a bank account for a guarantor process. The guarantor is with Clydesdale bank who have just been bought by Virgin. No link for Clydesdale. When we link with Virgin it asks for a 7 digiit ID but Clydesdale IDs are all 10 digit so won’t accept. When ringing the number on the page for help Virgin report we are in the savings section (despite selecting one of two options which states it is for ‘current and savings accounts’ with virgin. Anyone resolve a problem like this with linking? Did you resolve and how? Virgin saying they can’t help. Have logged problem with OpenRent.

Virgin nightmare, their systems are hopeless

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