# Referee not receiving email from open rent **URL:** \ **Category:** OpenRent Chat\ **Created:** [17 June 2026 13:13 UTC](https://community.openrent.co.uk/t/referee-not-receiving-email-from-open-rent/90133 "2026-06-17T13:13:55Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Kumi](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/kumi/32/33676_2.png) [@Kumi](https://community.openrent.co.uk/u/Kumi)\ **Post date:** [17 June 2026 13:13 UTC](https://community.openrent.co.uk/t/referee-not-receiving-email-from-open-rent/90133/1 "2026-06-17T13:13:55Z")
My current estate agent is acting as my referee, but they have been unable to receive any emails from OR. They have checked their junk/spam folder, contacted their IT department, tried multiple email addresses, and even added their UK mobile number, but nothing has worked. To try to resolve the issue, my estate agent sent the reference directly to OR and even offered to confirm it over the phone, but OR refused to accept it. We’ve contacted OR several times, but we keep being given the same advice: check the junk folder, contact IT, and use the unique code. We’ve already done all of these things, so we seem to be going around in circles without any progress. Why can’t OR simply send the reference form link directly to my referee via SMS? Has anyone else experienced a similar issue, and if so, how was it resolved? ---
**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\ **Post date:** [17 June 2026 13:35 UTC](https://community.openrent.co.uk/t/referee-not-receiving-email-from-open-rent/90133/2 "2026-06-17T13:35:57Z")
@Kumi Get agent to provide a different email address on a different system could be their company firewall is quarantining the OR email or alternatively that OR is rejecting it. Get OR to provide a screenshot of the email they have sent and check details are correct, agent can then check at their end Try a test email yourself to agent email Good luck ---
**Author:** ![Kumi](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/kumi/32/33676_2.png) [@Kumi](https://community.openrent.co.uk/u/Kumi)\ **Post date:** [17 June 2026 13:54 UTC](https://community.openrent.co.uk/t/referee-not-receiving-email-from-open-rent/90133/3 "2026-06-17T13:54:28Z")
Hi David, thank you for your reply! I will see if it’s possible for our estate agent to use a personal email instead of a company email that seems to be blocking open rent emails. I’m hoping that OR don’t flag this as suspicious. ---
**Author:** ![Sareena1](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/sareena1/32/33794_2.png) [@Sareena1](https://community.openrent.co.uk/u/Sareena1)\ **Post date:** [24 June 2026 13:54 UTC](https://community.openrent.co.uk/t/referee-not-receiving-email-from-open-rent/90133/4 "2026-06-24T13:54:52Z")
Funnily enough, I am also having the same issue. Not sure what alternatives are available! ---
**Author:** ![Kumi](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/kumi/32/33676_2.png) [@Kumi](https://community.openrent.co.uk/u/Kumi)\ **Post date:** [24 June 2026 16:05 UTC](https://community.openrent.co.uk/t/referee-not-receiving-email-from-open-rent/90133/5 "2026-06-24T16:05:16Z")
We eventually managed to resolve the issue. In the end, we gave up on the email link and our new landlady had to request the form from OR and send it directly to our estate agent so they could complete our referencing. It was quite a faff, but thankfully our new landlady was super patient and helpful. Hope this helps! ---
**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\ **Post date:** [22 September 2026 16:06 UTC](https://community.openrent.co.uk/t/referee-not-receiving-email-from-open-rent/90133/6 "2026-09-22T16:06:14Z")
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