# Reference request email not going through **URL:** \ **Category:** OpenRent Chat\ **Created:** [18 March 2026 10:55 UTC](https://community.openrent.co.uk/t/reference-request-email-not-going-through/88924 "2026-03-18T10:55:54Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Mark163](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/mark163/32/26149_2.png) [@Mark163](https://community.openrent.co.uk/u/Mark163)\ **Post date:** [18 March 2026 10:55 UTC](https://community.openrent.co.uk/t/reference-request-email-not-going-through/88924/1 "2026-03-18T10:55:54Z")
My daughter has just got to get a reference from her work. However, the emails from open rent are not being recieved. If this is not resolved soon then she will lose the property. OPEN RENT how does this get resolved as your service has not been successful so far. ---
**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\ **Post date:** [18 March 2026 11:06 UTC](https://community.openrent.co.uk/t/reference-request-email-not-going-through/88924/2 "2026-03-18T11:06:42Z")
@Mark163 they should check their spam/junk folder a lot of OR emails go there. Otherwise ask OR support - ‘contact us’ button at bottom of Help/FAQs page good luck ---
**Author:** ![Mark163](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/mark163/32/26149_2.png) [@Mark163](https://community.openrent.co.uk/u/Mark163)\ **Post date:** [18 March 2026 11:45 UTC](https://community.openrent.co.uk/t/reference-request-email-not-going-through/88924/3 "2026-03-18T11:45:31Z")
They have done all that, and to be honest OR just keep saying they have sent the code but it never comes through. Not overly impressed with the OR service and in the meantime my daughter might lose the house ---
**Author:** ![David240](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david240/32/29827_2.png) [@David240](https://community.openrent.co.uk/u/David240)\ **Post date:** [18 March 2026 12:36 UTC](https://community.openrent.co.uk/t/reference-request-email-not-going-through/88924/4 "2026-03-18T12:36:43Z")
@Mark163 I have heard in these fora of OR issues like this on emails. Some companies do have firewalls or other IT to protect them from and quarantine unexpected emails. They might need to use a different browser. The HR dept may be unaware Get OR to provide a screen shot of the email sent, showing email address sent to, time and subject line. I’m sure if LL want to rent to your daughter it can be sorted. Maybe ask OR to send to a different email address as a test and forward to employer from that. Or get them to actually phone the employer with the code and sort it out- how hard can it be to pick up the phone (even IT people know how to use a keypad) @mod_harry may be able to help you Some previous threads/solutions Inc supplying payslips or a mobile tel for employer > [@Company not receiving referencing email](https://community.openrent.co.uk/t/company-not-receiving-referencing-email/53797): > > I work in a private healthcare building and they are telling me they have not received any email from open rent in regards to referencing. Im worried im going to miss out on my opportunity as ive been waiting for days now. Unfortunately ive contacted open rent but im still awaiting a response. Any help on what people did to sort this out. My company has s strict policy about how we go about referencing any advice? > [@My employer is not receiving referral email](https://community.openrent.co.uk/t/my-employer-is-not-receiving-referral-email/41452): > > Hello everyone, I’ve been trying to get a referral from my employer. I’ve input the email and telephone of my HR manager and after I saw there was no reply I added another email. However those people from hr told me that they are not receiving anything. Anyone knows what can I do? Good luck ---
**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\ **Post date:** [16 June 2026 12:37 UTC](https://community.openrent.co.uk/t/reference-request-email-not-going-through/88924/5 "2026-06-16T12:37:19Z")
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