Referencing issue with Virgin Money Bank

Hi Folks. Currently awaiting two prospective tenants to complete their comprehensive referencing. One of them texted me this:

“Having difficulty completing the Open Bank check because my Clydesdale account was taken over by Virgin Money. So I tried, it asks for Customer ID and won’t let you proceed without it. I called Virgin Money and they said there isn’t one associated with my account because it used to be with Clydesdale……?”

I know I still I have my 10 digit Customer ID No from my old Clydesdale account.

Any thoughts folks?

Cheers, Den.

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