# Referencing issue

**URL:** <https://community.openrent.co.uk/t/referencing-issue/7331>\
**Category:** Landlord Discussion\
**Created:** [14 October 2019 13:36 UTC](https://community.openrent.co.uk/t/referencing-issue/7331 "2019-10-14T13:36:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jonathan8](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/jonathan8/32/450_2.png) [@Jonathan8](https://community.openrent.co.uk/u/Jonathan8)\
**Post date:** [14 October 2019 13:36 UTC](https://community.openrent.co.uk/t/referencing-issue/7331/1 "2019-10-14T13:36:01Z")

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Hi, I’m in need of assistance, a reference for a guarantor carried out by Rentguard has been completed but isn’t attached to my tenancy profile. Need this sorting ASAP as the tenant moves in today.

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**Author:** ![Sam](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/sam/32/6179_2.png) [@Sam](https://community.openrent.co.uk/u/Sam)\
**Post date:** [14 October 2019 14:12 UTC](https://community.openrent.co.uk/t/referencing-issue/7331/2 "2019-10-14T14:12:13Z")

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Hi Jonathan,

As you mention, tenant referencing is carried out by Rentguard, so they are the ones who can help.

If you email [admin@rentguardtenantref.co.uk](mailto:admin@rentguardtenantref.co.uk) then they will be able to assist you with this.

Sam

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**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\
**Post date:** [9 August 2022 12:51 UTC](https://community.openrent.co.uk/t/referencing-issue/7331/3 "2022-08-09T12:51:21Z")

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