# Rent collection service double payment

**URL:** <https://community.openrent.co.uk/t/rent-collection-service-double-payment/9398>\
**Category:** Landlord Discussion\
**Created:** [3 February 2020 10:35 UTC](https://community.openrent.co.uk/t/rent-collection-service-double-payment/9398 "2020-02-03T10:35:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jake2](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/jake2/32/2684_2.png) [@Jake2](https://community.openrent.co.uk/u/Jake2)\
**Post date:** [3 February 2020 10:35 UTC](https://community.openrent.co.uk/t/rent-collection-service-double-payment/9398/1 "2020-02-03T10:35:01Z")

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Rent collection service has been working well. But this month my tenants bank delayed the standing order for some reason, and the rent collection service sent a reminder to the tenant. The tenant instantly paid the rent manually to open rent, and I received a rent collection confirmation of rent received. Then, the tenants bank paid the standing order three days late, so I received another rent collection notification of rent received. So the tenant paid twice and I will now of course refund the money to the tenant. Assuming this was indeed a error with the tenants bank, its it frustrating in these situations that there is not a Openrent customer service telephone number to call, rather than having to wait for a email response to the query.

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**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\
**Post date:** [9 August 2022 12:51 UTC](https://community.openrent.co.uk/t/rent-collection-service-double-payment/9398/2 "2022-08-09T12:51:29Z")

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Closed on 9 August 2022 12:51 UTC