# Rentguard reference process really poor

**URL:** <https://community.openrent.co.uk/t/rentguard-reference-process-really-poor/26386>\
**Category:** Landlord Discussion\
**Created:** [14 September 2021 13:31 UTC](https://community.openrent.co.uk/t/rentguard-reference-process-really-poor/26386 "2021-09-14T13:31:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ana\_Belen](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/ana_belen/32/515_2.png) [@Ana\_Belen](https://community.openrent.co.uk/u/Ana_Belen)\
**Post date:** [14 September 2021 13:31 UTC](https://community.openrent.co.uk/t/rentguard-reference-process-really-poor/26386/1 "2021-09-14T13:31:30Z")

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The service provided by Rentguard for the referencing process is terrible. They are not processing the information provided by the prospect tenants and it’s impossible to reach them out on the number Open Rent provides.

Really let down by this service, which now the landlords have to pay for. The cost for the referencing should be split between the tenants and landlords to be fair.

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**Author:** ![David122](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/david122/32/1449_2.png) [@David122](https://community.openrent.co.uk/u/David122)\
**Post date:** [14 September 2021 15:15 UTC](https://community.openrent.co.uk/t/rentguard-reference-process-really-poor/26386/2 "2021-09-14T15:15:43Z")

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I must say, that’s the opposite of my experience. I’ve called them many times to query aspects of a reference or to chase it and always managed to speak to someone relatively easily.

Trying making a complaint to Openrent directly.

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**Author:** ![Steve11](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/steve11/32/450_2.png) [@Steve11](https://community.openrent.co.uk/u/Steve11)\
**Post date:** [14 September 2021 15:55 UTC](https://community.openrent.co.uk/t/rentguard-reference-process-really-poor/26386/3 "2021-09-14T15:55:20Z")

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OpenRent will just refer you back to RentGuard. They do respond to emails. I have noticed a difference with our latest referencing…they were much slower than before COVID like a lot of services are.

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**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\
**Post date:** [9 August 2022 12:52 UTC](https://community.openrent.co.uk/t/rentguard-reference-process-really-poor/26386/4 "2022-08-09T12:52:50Z")

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