Hello fellow landlords,
I’m reaching out to share a troubling experience I’ve had with Yopa, a service I engaged with the hope of it facilitating my property dealings. Unfortunately, the experience turned sour when I was charged £1400 for services that were, in my view, never rendered. Despite receiving a formal apology from Yopa (attached with this post), they still insist on charging me for the said services.
The background is as follows:
I enlisted Yopa's services based on their market presence and purported efficiency.
A series of misunderstandings and unmet expectations ensued.
Recognizing the issues, Yopa issued a formal apology - via a PDF letter
Despite the apology, Yopa persists in charging me the £1400 fee, a charge for services I contend were not provided as agreed.
This situation has left me puzzled and, frankly, frustrated. Not only am I out of pocket for a significant amount, but the resolution offered seems incongruent with the acknowledgment of fault evidenced by the apology letter.
I am considering further actions, including possibly escalating the matter to The Property Ombudsman. Before I proceed, I would greatly value the community’s insights:
Has anyone else faced similar challenges with Yopa or other property services?
What steps did you take to resolve such disputes?
Would you recommend taking this matter to The Property Ombudsman?
Any advice on communicating this issue on social media or other public forums to seek resolution?
Thank you for taking the time to read about my experience. Any advice, insights, or shared experiences would be incredibly helpful as I navigate this situation.
Best regards,