Tenant guarantor says "token expired"

[Andy11]

Tenant has sailed through referencing with ease. Guarantor said they received no email or SMS (email and phone were double checked and confirmed subsequently) and now says she has found the email but it says “token expired”. The dashboard is not showing any problems for her referencing, just that it recently sent the 2 messages and is awaiting a response.

Any advise gratefully accepted.

[MatthewC]

Hi Andy,

I have looked into this for you and it appears the link has now been re-sent.

If this is not the case, we advise you/the guarantor get in touch at https://www.openrent.co.uk/faq#i-have-more-questions so we can assist further

[Andy11]

Thanks.

Turns out the guarantor was a bit of trouble so we have binned them now anyway.