# Tenant hasn't got a UK phone number and can't pay his deposit **URL:** \ **Category:** Landlord Discussion\ **Created:** [12 April 2023 13:28 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537 "2023-04-12T13:28:31Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Fabrice](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/fabrice/32/16613_2.png) [@Fabrice](https://community.openrent.co.uk/u/Fabrice)\ **Post date:** [12 April 2023 13:28 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/1 "2023-04-12T13:28:31Z")
I have an enquiry for 1 month rent from Russian people who want’s to rent my place in London. They say they cannot pay the deposit has they haven’t got a UK phone number. They’re asking if there’s another option … Odd or not ? ---
**Author:** ![Daz](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/daz/32/7122_2.png) [@Daz](https://community.openrent.co.uk/u/Daz)\ **Post date:** [12 April 2023 14:25 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/2 "2023-04-12T14:25:09Z")
Hi @Fabrice - I recently responded to a similar query from a tenant from India here, which might be helpful: > [@Pay holding deposit / deposit from India](https://community.openrent.co.uk/t/pay-holding-deposit-deposit-from-india/47274/2): > > Hi @Rohit5 - I’m afraid as per our guidance on site, we do currently require a UK phone number to request a viewing with OpenRent, and a UK debit card to place a holding deposit with us. This is both for the security of our systems and landlords (reduced fraud), but also because when requesting to place a holding deposit, you are committing to the property, and we want to ensure you’ve visited it. Renting a property having not visited, or evening being in the country, is not advisable. If you … Ultimately, yes, we do have some security features to reduce fraud in the rental process, and verifying tenants are in the UK with a UK bank account is one of the lines of defence. If your prospective tenant is in the UK, they should be able to pick up a UK phone number and bank account trivially, but worth noting the other obstacles I allude to in my previous post (like passing referencing) which may or may not be a concern for you if they are new to the UK. If your prospective tenant isn’t in the UK, and hasn’t viewed the property, then we’d urge caution to both parties due to the elevated risks involved. Sadly, our systems can’t set up the tenancy for you in this case due to the financial risks involved. Thanks, Daz. ---
**Author:** ![Priory-lodge](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/priory-lodge/32/9284_2.png) [@Priory-lodge](https://community.openrent.co.uk/u/Priory-lodge)\ **Post date:** [13 April 2023 10:05 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/3 "2023-04-13T10:05:57Z")
red flag right there. walk away ---
**Author:** ![Fabrice](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/fabrice/32/16613_2.png) [@Fabrice](https://community.openrent.co.uk/u/Fabrice)\ **Post date:** [13 April 2023 12:08 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/4 "2023-04-13T12:08:17Z")
Will do, thank you ! It seems they’re on all existing websites possible these lot ---
**Author:** ![Susan25](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/susan25/32/27969_2.png) [@Susan25](https://community.openrent.co.uk/u/Susan25)\ **Post date:** [14 April 2023 12:54 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/5 "2023-04-14T12:54:02Z")
yes very odd… There is a shortage of properties esp in London. I took risk on immigrants it was a nightmare! all the rent I made I’ve lost in massive refurb costs. No credit checks passed also means you cannot claim on insurance too! ---
**Author:** ![Fabrice](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/fabrice/32/16613_2.png) [@Fabrice](https://community.openrent.co.uk/u/Fabrice)\ **Post date:** [14 April 2023 15:11 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/6 "2023-04-14T15:11:07Z")
Sorry to hear that ! Frustrating that you have them on Facebook, Vinted, openrent ! Everywhere really ---
**Author:** ![Priory-lodge](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/priory-lodge/32/9284_2.png) [@Priory-lodge](https://community.openrent.co.uk/u/Priory-lodge)\ **Post date:** [20 April 2023 17:20 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/7 "2023-04-20T17:20:14Z")
Had a couple of Russians once it really was a bad experience. ---
**Author:** ![Alexander26](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/alexander26/32/9284_2.png) [@Alexander26](https://community.openrent.co.uk/u/Alexander26)\ **Post date:** [21 April 2023 16:15 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/8 "2023-04-21T16:15:38Z")
you are right to walk away. You may be breaking the law renting to them as it is your responsibility to ensure they have the right to rent. You also are unable to credit reference them and commercially that is the first thing to do ---
**Author:** ![Brian7](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/brian7/32/450_2.png) [@Brian7](https://community.openrent.co.uk/u/Brian7)\ **Post date:** [1 May 2023 07:04 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/9 "2023-05-01T07:04:55Z")
How much money do you want to lose - that should give you your answer! ---
**Author:** ![system](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.openrent.co.uk/system/32/11_2.png) [@system](https://community.openrent.co.uk/u/system)\ **Post date:** [30 July 2023 07:05 UTC](https://community.openrent.co.uk/t/tenant-hasnt-got-a-uk-phone-number-and-cant-pay-his-deposit/47537/10 "2023-07-30T07:05:32Z")
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