Hi @TTJJ - I’m not sure if this has been requested before I’m afraid - if you contact our support team am sure we’d try and accommodate this if possible. As I understand it, we’d require contact from the scheme you are transferring to with transfer details etc. and tenants would need updated prescribed information / deposit information.
This would of course mean our end of tenancy and deposit return tools / support / etc would no longer work, but as long as that’s clear. I would suggest at least trying one deposit return via the system before deciding it’s not for you, but of course that’s up to you as well.
I used to use Mashroom but made the decision to move everything away from them (before they shut down their lettings business) because the platform was just terrible at consistency. The rental process was great but then once you’d had multiple tenancies the system couldn’t keep track, documents would disappear etc.
If you have specific issues with the deposit return, keeping track of multiple tenancies, or anything like that with OpenRent - do let us know. We’re making improvements every day, and feedback from our users is critical in deciding what we build next.