Hi Mark, as @Logical_Property_Dev says, this would not be a permitted payment under the new rules.
This must be very frustrating when it happens. There are some ways to minimise the risk of missed appointments with tradespeople that you probably already do:
- giving the tradesperson a key so they can access the property directly (perhaps using a key drop service)
- arranging the appointment at times the tenants are more likely to be in
- sending the tenants a reminder about the visit the day before
One would think that most tenants are sensible when it comes to having their property maintained and facilitating access for their own benefit.