First time renting in London

Good afternoon everyone!!

My wife and I came from Ukraine and we are looking for a one bedroom or studio in West London. Our pervious family hosts happy to give us a reference but they don’t know how to do that . They sent me this sms (Of course we are happy to give a reference. Do you know if the rental agencies will send me an email asking to complete one of their forms, or if they just want a letter ? Can you ask?) …
Any recommendations please.

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