Sorry to hear this, needless fees like this are what we’ve always been against!
I can see the team have been in touch with both you and the landlord on this already.
It’s worth noting any tenant using OpenRent - whether or not they use Rent Now - can’t be charged more than £20 per reference.
The team have already reached out to clarify with this landlord that this is against our terms. It’s unfortunate that they believed they could charge such an extortionate cleaning ‘fee’.
Where for instance, there are legitimate costs to be passed onto the tenants, that’s what your security deposit is for.
If a landlord claims deductions to your deposit, you’d be provided with the opportunity to challenge this - should it come to it, of course!
Any other questions, just let me know.