No proof landlord owns property

[David122]

Well I certainly wouldnt be leaving it at that. Perhaps you have more money than me.

[Sue6]

Ditto David122’s comments, Judith. I definitely wouldn’t accept that - do go back to OR once more and, if no joy, take it to the next stage, if that be the FOS or another body. You’ve done nothing wrong and are entitled to know who the owner of the property is, plus I’d personally, also want to know whether it’'s mortgaged [to understand your risk should mortgagee default]. Re: any properties which, historically, weren’t reg’d with LR, that should’ve been reviewed/corrected by a purchaser’s solicitor.

[Rinar]

@Judith8 - There appears to be more to this story than you are claiming. I am finding it hard to believe that Open Rent will not communicate at all with you. I find them very approachable and respond to any query I have. I am finding it hard to believe they would not deal with a complaint. If you have gone through proper channels and they are not communicating with you (as you claim), than you can take this matter to court.

[Stuart3]

If you’ve paid 1 weeks holding deposit then pulled out you will lose it.
Referencing is up to the landlord it is a bit odd not to do it but some people are, even landlords.

[Stuart3]

I agree with Prince Charles what you believe your entitled to is irrelevant. Landlords have a lot more to lose than tenants, I certainly won’t be showing my mortgage statement to anyone

[Blindfaith]

He may be trying to sub let.

[Sue6]

Hi Stuart, I’m a L/L and always provide a copy of the latest L/Reg proprietorship record when I take on a tenant. I also advise them that they could pay £3 if they’re not happy that it’s the latst version.This will show whether the property is mortgaged or not at that point. (I agree an owner could always remortgage it at a later date and tenant wouldn’t be aware). I provide it to let tenant know the tenure, whether it’s mortgaged - and, more importantly, that it’s not owned by a.n.other. I’m NOT saying I’d provide a copy of any mortgage statements; that’s your inference. Like princeCharles, you, too, haven’t given a reason as to WHY you wouldn’t provide proof of ownership. This would help build trust with your tenant that you are more likely to be honest, open and transparent - and enable them to assess the risk of renting your property, IF offered by you. It works both ways - there shouldn’t be an imbalance in fairness in the landlord’s favour.

[Judith8]

Did exactly that Sue paid £3 and did many other checks…nothing showed up on property advertised.Not all landlords as upfront as you.

[Stuart3]

It’s not something I’ve ever been asked for or even considered. I’ve had a look at the Openrent ad for tenants and it doesn’t mention anything about verifying that landlords own the property, which I will let them know as it’s obviously a cause for concern in this case.

[Stuart3]

I’ve messaged Openrent with your concerns and asked if they could make it clear in the advert for tenants that landlords are verified owners.
I’ve also asked them to give you a refund as a gesture of good will.

[Sue6]

Nice one, Stuart! That you’ve proactively gone back to OR. I’m sure Judith will appreciate it, too (:). Kind Regards, Sue

[Sue6]

I only use OR for Rightmove access. I prefer control over whom I rent to so manage the rest myself. I don’t want the stress of paying an Agent, only to have to keep chasing them when I’d have no certainty that they’d done all they should with/for the tenant( .

[Stuart3]

[Stephen24]

Hi Judith
I’d contact Open rent if you are concerned. But it may be that the landlord doesn’t own the property and is doing rent2rent i.e they rent the property from a landlord for a longer term, then relet property to you. As long as it’s with the owner’s consent, this is perfectly OK.

[tigerlillies1410]

Open Rent do not hold holding deposit for a week. When a tenant wanted my property, they paid deposit on Thursday before Easter holidays. I was doing the 3rd party reference, as the tenants sent me all the details for referencing on Thursday. Openrent automatically sent a message to say on Sunday, that they will release the deposit as they only hold for 3 days. I sent them a response saying due to Easter weekend, the referencing will nto complete until the following Thrsday at the least. However, they released the money to the tenants on Tuesday. I was not happy and phoned open rent and they said they did not see the email on time. The tenants wanted the house they said they would pay deposit again. However, no fault of tenants or mine but just OpenRent, I did nto want the tenants and just wasted my time with OpenRent as I had paid for advertising.