Can't find my nationality on referencing page

The landlord wants me to do a tenant referencing and I can’t find my nationality (Korean, South Korean) on the page.

Hi Chisun,

We’re sorry about any inconvenience caused by this. I can see that our referencing team has looked into this and the issue has now been resolved.

Please feel free to contact our team via email if you have any further queries with regards to your ongoing referencing.