Gas safety inspection £45, Extra appliance £15. You think that is eye-watering?
Does not seem unreasonable to me.
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@Honest_landlord Any comments?
Could this be a case of they have changed their interface/method/terms compared to how you used to purchase a test?
The link in your example leads to this exact wording:
" It is a legal requirement to include all gas appliances in a gas safety certificate - please make sure you include all additional appliances.
A gas appliance is any appliance connected to the gas supply (e.g. gas fire, hob or cooker).
The boiler check included in the base price covers all appliances connected to the hot water system for no extra cost (e.g. radiators, showers).
If you get the number of appliances wrong, we’ll refund you if you paid too much or request further payment if you haven’t paid enough."
So yes 45 for the hob and extra 55 paid for the boiler service as unclear what OpenRent is referring to in their free “check” that is included. So where is this mystery device connected to my mains gas that allegedly was checked and now needs me to pay 15 pounds for?
Whichever way this is looked at it comes down to this:
- I made a primary purchase at £45 to have my gas hob checked as I do
every year and a pertinent safety certificate is usually issued. - I also made a separate secondary purchase of a boiler service at
£55.00 as I do every year and sometimes with a different supplier due to
different offers and to cut down on unnecessary expenditure; again a
pertinent safety certificate is usually issued.
OpenRent has in the evidential emails I have received and logged, said many
different things that are not factually correct and had I gone to a
different supplier for one of my purchases this year I would have my
certificate now for their check. The boiler check, OpenRent’s
separate boiler check included, ordinarily involves the following:
- Checking the boiler and its components for any visible signs of wear,
damage, or leaks. - Ensuring the boiler is functioning correctly and safely.
- Removing any dust or debris from the boiler to ensure it operates
efficiently. - Verifying that the boiler is properly ventilated and that there are
no hazardous conditions. - Documenting the condition of the boiler, any defects found, and
recommendations for repairs. - A pertinent gas safety certificate, i.e. a certificate confirming
that the boiler has been checked and is safe to use.
In essence wording that is erroneous offering a gas safety check without checking an attached appliance, in this case a hob is careless, maybe reckless and as I have spent time getting my certificate that I now have, I would confidently say negligent.
I will post more emails as very interesting case and eager to know what is actually going on as i
similar has happened before e.g. in this community Gas and safety certificate price issues
No I don’t actually simply because if we look at the facts as set out below, the facts indicate a very different story:
The link in your example leads to this exact wording:
" It is a legal requirement to include all gas appliances in a gas safety certificate - please make sure you include all additional appliances.
A gas appliance is any appliance connected to the gas supply (e.g. gas fire, hob or cooker).
The boiler check included in the base price covers all appliances connected to the hot water system for no extra cost (e.g. radiators, showers).
If you get the number of appliances wrong, we’ll refund you if you paid too much or request further payment if you haven’t paid enough."
So yes 45 for the hob and extra 55 paid for the boiler service as unclear what OpenRent is referring to in their free “check” that is included. So where is this mystery device connected to my mains gas that allegedly was checked and now needs me to pay 15 pounds for?
Whichever way this is looked at it comes down to this:
- I made a primary purchase at £45 to have my gas hob checked as I do
every year and a pertinent safety certificate is usually issued. - I also made a separate secondary purchase of a boiler service at
£55.00 as I do every year and sometimes with a different supplier due to
different offers and to cut down on unnecessary expenditure; again a
pertinent safety certificate is usually issued.
OpenRent has in the evidential emails I have received and logged, said many
different things that are not factually correct and had I gone to a
different supplier for one of my purchases this year I would have my
certificate now for their check. The boiler check, OpenRent’s
separate boiler check included, ordinarily involves the following:
- Checking the boiler and its components for any visible signs of wear,
damage, or leaks. - Ensuring the boiler is functioning correctly and safely.
- Removing any dust or debris from the boiler to ensure it operates
efficiently. - Verifying that the boiler is properly ventilated and that there are
no hazardous conditions. - Documenting the condition of the boiler, any defects found, and
recommendations for repairs. - A pertinent gas safety certificate, i.e. a certificate confirming
that the boiler has been checked and is safe to use.
In essence wording that is erroneous offering a gas safety check without checking an attached appliance, in this case a hob is careless, maybe reckless and as I have spent time getting my certificate that I now have, I would confidently say negligent.
I will post more emails as very interesting case and eager to know what is actually going on as similar has happened before e.g. in this community Gas and safety certificate price issues
No look at the facts and what I have said already. I will not repeat it as very clear and I am taking this to trading standards to protect others from what is in my opinion either a careless act, a reckless act or a negligent act simply because I have not seen evidence to the contrary that convinces me of innocence of intention.
Let’s see what they say about it and then I will consider further escalation to protect landlords from having their time used like mine has been. Originally a waste of time but now an interesting case I am discussing with ex colleagues and others with an interest.
This is very clear in the screen shot - The only included appliance is the boiler.
The hob is not connected to the hot water system and therefore is not included and is therefore an additional £15.
Based on their booking interface, Openrent only allows for the primary purchase to be for the boiler test. How did you establish you were booking a gas safe for the hob as the primary appliance, when the current interface doesnt allow this?
This is from Lisa, not sure where Daniel went and Oli has replied as well, I will post that in here as well as interesting how it is all unwinding:
From myself in an email response:
Thanks Lisa, and as I have put a significant amount of wasted time into this and there has not been any offer to compensate that time, or any solution to what I can see in the OpenRent .
My worry is that this will happen to others as it is still undecided if there was an OpenRent mistake or a revenue generating negligent misrepresentation as has happened in the past as shown here: Gas and safety certificate price issues
I have a pro bono professional development allocated slot every week and will now represent landlords pro bono who are experiencing this same difficulty and work with Trading Standards to resolve this.
Regards
Darren
On Thu, 17 Oct 2024, 00:46 OpenRent Support,
Hi,
Thanks for your email and feedback.
As a goodwill gesture, I have removed the request and fee for an additional appliance.
You can download the report here:
(Link removed as will be moderated otherwise)
Please do let us know if we can help with anything else.
Kind regards,
Lisa C.
This is clearly to avoid the tediousnous of it all and not an admission of anything.
As I said, it is clear in my past response so I do not want to outline my legal case here for OpenRent in their forum. You seem very defensive of OpenRent here Mark and I suppose anyone could be forgiven in thinking you may work for OpenRent.
You have the facts, read them as arguing a point never changes facts and civil law considers facts, not opinions in argumentative or defensive statements so as I said look at the facts and points already made as they are factual and clear.
Not sure what you are meaning here Mark, do you care to elaborate 
Mark do you work for OpenRent?
A fair question to someone defending them with such vigour.
Defending with vigour? I am giving a logical response to what i see, i think you may be wrong in your assessment, so that requires unpicking to try to get to the facts. You have created a public thread to discuss this very issue and have different points of view, otherwise what is your motive to publish everything here?. So no, i have no connection to Openrent whatsoever and i criticise them when i feel justified to, they arent perfect by any means.
The consensus on this forum leans one way, make of that as you will. And you are correct, facts dont change, but new information is often revealed.
You havent addressed specific questions that illustrate how clear the booking is?
I.E.
“Based on their booking interface, Openrent only allows for the primary purchase to be for the boiler test. How did you establish you were booking a gas safe for the hob as the primary appliance, when the current interface doesnt allow this?”
Anyway, this “discussion” is dragging now…
As I said Mark you should go back and read the facts not just assume you know something that is better because you have a different opinion. Different is not bad but not necessarily correct either and not sure what dragging means…
Oh and I posted facts so others could read them and decide for themselves the intention of OpenRent, but again if your opinions differ that is not bad but opinions are just opinions and landlords like myself prefer to be more factual than opinionated.
Do let us all know the outcome of what trading standards have to say.
Yes I had planned to as I would like their take on all this and if anyone is interested in how they work, the facts are on their website About National Trading Standards - National Trading Standards
@Honest_landlord I don’t think he was defending them with vigour, but rather offering an alternative opinion of the facts as they are presented. If you read back on Marks comments, you will see at times he disagreed with your opinion, and at others agreed with you.
When he disagreed I feel you were quite patronising in your instructions for him to go back & read the facts, when in fact he had read & engaged with your question on numerous occasions, and perhaps you should have been thanking him for his input & opinions, rather than berate him for not agreeing with you. I assume you posted in this forum to gain opinion of everyone rather than just the opinion of those who agreed with you.
I believe your messages have come across far more in a way which portrays you (as you have put it)…‘assuming you know better because you have a different opinion’.
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Why have you opened yourself up for a libel claim against you by publically making, as yet unproven accusations against Openrent? (who happen to have a sizable legal department)
I.E.
“as there is no other credible explanation other than negligence or fraud.”
“you have a lack of integrity in wasting my time with erroneous claims, so it does look more and more like a deliberate misrepresentation of facts to gain more money from me.”
“If you keep using my time with these weak attempts at manipulation and your erroneous statement…”
Opinion or fact? 
Anyway, i am bowing out of this one now, for obvious reasons!.. 
Thank the lord I do not have any dealings with you .
Wow Karl your comments are very personal and obviously you feel your opinion makes that OK. Actually no it is not OK to be personal and I do not see you taking your advice to me and thanking Mark or even discussing his opinions with him in a meaningful way so I just cannot take your personal attack seriously and if that comes across as condescending in your mind, well again your opinion.
Oh and may as well cover a few here, do I feel better, superior even more intelligent than you, Mark or anybody else…no I don’t and I don’t personally attack people either as that is something you need to consider and not something for me to comment on further.
That is pretty much my opinion and please do not feel you have to feel condescension as that exists in your mind not mine. I will continue to be respectful, honest and forthright where it does not impact others.
You seem impacted so I will not engage in further discussion with you and please again do not feel that is anything but my respecting your wishes as surely with such a personal attack you want the same.
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again incorrect and suggest you do bow out as incorrectness is not that useful to me or you.