As it happens I am both a LL myself AND the father of one of Jitin’s tenants (lol). So I complained to Openrent about this, out of both personal and professional interest.
The initial response was the standard template fob-off from the web page that others have quoted previously. However, on escalating the complaint, they have replied as follow:-
Hi Tim,
Thanks for getting in touch,
We have passed this feedback onto the team who are now looking in to this case. We’ve also reached out to the landlord directly regarding this change of landlord to support.
If this is a case of just transferring the deposit to the landlord we can can action this for them.
Kind regards,
So, with the caveat that this is still early days, Openrent at least seem to be trying to resolve the matter and have indicated that a deposit return could be actioned.