Thanks @Mark10 - If you have an example of a public website that does this well, I’d love to take a look.
I think the reality is even if we had a log of updates, the argument would quickly be it’s not detailed enough. I’d love to see how a company you respect in this regard approaches this, and if it’s even possible. I’m all for setting a high bar, and like that the community holds us to such high standing, but before we enact any change we have to make sure it’s solving a real problem and is feasible. A real world example of this would be helpful to make that point.
I do however believe that signicant updates, including the one being discussed, warrants prior warning.
As I said already, what is significant will vary from user to user. Most landlords will simply appreciate the added benefits of our investment. Tenants will be the same. It will not feel significant to the vast majority of users. What is meant by prior warning is also debatable. We inform landlords at the time of them using Rent Now which seems like the correct approach - but you seem to be suggesting otherwise. We have no idea if a landlord is going to use Rent Now in the future. For example, should we email you, as a landlord who has never used Rent Now, about changes to it? Should we email a landlord who last used Rent Now 10 years ago and has a long-standing tenancy? Again, probably not. We’ll let users know when it is appropriate to them, as seen in the prompts shown above.