We recently rent out the property via Open Rent. Now they use Mydeposits.co.uk to protect the deposit instead of DPS.
We have created an account with Mydeposits 2 months ago when we rent out a property under a limited company name(the property bought under the limited company name). And the Mydeposits.co.uk account is in the company name as well.
This month, we just rent out another property, but this property we bought is under the personal name. We have received email from Mydeposits.co.uk, saying 'Registered Tenancy - Awaiting Monies ’ last Friday. We have contacted Open Rent last Friday regarding this by phone call and emails, but so far no one come back to us. We have called again and sent email regarding this issue today, still no answer.
We have contacted Mydeposits.co.uk this morning. There will be problem in the desposit protection documents, it will mention the lead landlord is a company name, and then the other landlords are our personal names. Which legally is wrong. Because the current property land register landlorsd only the personal names, the company name is not there.
Before Open Rent used to use DPS to protect the deposit, they always asked for landlord ID before protected the deposit, but now they don’t confirm any information from Landlord, just automaticlly transfer the deposit to Mydeposits.co.uk which is wrong, and leave us with no option.
Once the depsoit is protected, it is very difficult to take it out to protect again. In DPS, it will take 1 month to allow you to release the money if you protect the deposit less than 1 month. But it will break the law if we protect the deposit one month later.
It is so hard to find someone can answer your question in Open Rent, the people who pick up the phone, they normally don’t have much knowledge, they normally just take the message, but because they don’t have much knowlege, and the message they leave to the relatived team always not the right question we want, because they have no idea what we are talking about. We always get a wrong answer later on.
Open Rent should allow landlord to provide the landlord ID or account details or at lease confirm with the landlord first before they take action to protect the deposit.