I’m looking for some advice.
My contract ended on the 15th but I have moved out on the 11th. We’ve done a complete check out, inventory etc with my landlord that day and agreed that the kitchen will have to be professionally cleaned and that I’m happy to pay for it.
They have now contacted me today, saying that the carpets (despite me arranging for professional carpet cleaning twice before moving out) smell of dog urine.
I have a small dog and according to my contract, had arranged for a professional cleaner before vacating the property.
I’ve been told that they will need have to arrange for a cleaner themselves in hope to get rid of the smell and if that’s not helping, then all the carpets will have to be replaced in the flat and I’ll have to pay for it (deducted from my deposit).
Is this all fair? I’m a little anxious as getting an entire flat re carpeted will cost a fortune and I also don’t understand why everything will have to be potentially replaced, when my dog, for instance, wasn’t even allowed to stay in the bedroom alone?
Of course I no longer have access to the property so cannot double-check anything. What if they just fancy a new carpet?