I received this email today. Before you read I should let you know that I agreed to paying the commission at the time it was proposed because:
1: I was having mental health problems, I lost my job and my wife and I made the difficult decision to move abroad with in laws whilst I get back on my feet…So I just agreed to anything as I was desperate
2. I was given the impression that had I not agreed then the agent wouldn’t advertise. The exact wording the agent used was "
“Please confirm to our fees in order for us to remarket the property and start finding a new Tenant”.
Good morning Shaz,
I thank you for your email, however, our tenancy which you had both signed for states a 1 year contract with a 6 month break clause. Vacating the property early would still leave you liable for a minimum of 6 months as per the tenancy agreement.
We had agreed beforehand in writing that the would be a cost of terminating the tenancy early. You had also agreed to the costs before we proceeded and we in turn did our best to try and find a new Tenant at the earliest. We have multiple costs with remarketing the property, carrying out viewings and in turn spend a lot of time when finding a new Tenant and carrying out relevant checks.
We had the property professionally cleaned prior to your move in and have the invoice for this. To assist you further, as a gesture, we will not charge the the smoke alarm or the clean but as an early termination fee, the cost of £1296 still stands which was agreed in writing by yourself as an agreement to vacate the property early. You will also need to pay £177.53 for the amount of days in January. We in turn had saved you multiple months of rent which you would have been liable for.
I do understand your circumstances which is why we assisted you as best we could, however, there are costs to us and also the Landlord.
The total amount owed by you is £1473.53. An amount of £1038.45 is protected with Mydeposits, therefore, a balance of £435.08 is owed by youself after deducting the deposit in full.
We are with the Property Ombudsman.
We have the tenancy agreement signed by yourself and your wife which states a minimum term of 6 months. I am hoping we can resolve this amicably.