OpenRent Community

Holding deposit it pass more than 48 hours since we place holding deposit

We place holding deposit to rent a property and it passes more than 48 hours. Landlord neither accepts nor reject our application. We put as start tenancy date on 6 October. When I see my application I see the message:

"You have placed a holding deposit on this property - as such, cancelling or pulling out of the tenancy at this stage would normally result in you losing your holding deposit.

As we can see it has been over 24 hours since the holding deposit was placed and the landlord hasn’t responded, you can pull out with no penalty at this stage"

Which is a bit confusing, can we withdraw our application without any losses to our holding deposit, or we still going to lose it? And how long we have to wait?

Can anyone help with this case, and can this message be less confusing?

Hi Vitaly1,

Where the Landlord has not accepted your deposit after 24 hours, you can withdraw your offer and receive a full refund.

Ensure that the text “As we can see it has been over 24 hours since the holding deposit was placed and the landlord hasn’t responded, you can pull out with no penalty at this stage” is visible, and you can continue to withdraw your application and receive a full refund.

If we do not receive a response from the Landlord after 96 hours of the deposit being placed, the holding deposit is automatically refunded, too.

Kind regards,
Matthew.