Hey everyone.
At OpenRent we’re constantly working to make our products and services as useful and valuable as possible for landlords and tenants.
If you have any suggestions (about something new or existing) or issues you think need to be addressed, let us know below!
Everything will be fed directly to our development team. Some things we won’t be able to change, but we’ll do our best to provide an explanation for why this is the case.
Get rid of voice messaging.
It can sometimes be comedy gold. I vote keep it. 
You need to communicate better with your loyal customers. As a Landlird who has used you multiple times, it annoys me that you change things without telling us. examples include pricing, change in how deposits are handled, change in advertising portals.
You should be proud of your changes and communicate them either directly, or via this forum or a blog. Instead you do them under the radar, for us only to find out about them when we process our next listing..
You also need to have better customer service. Too many people on here complaining about lack of response or poor quality responses from your team. I too have had email responses that don’t answer the question. I’ve suspected ai is used, rather than an email from a real person.
There’s been a fair few complaints about gas engineers and electricians booked through OR. Many no shows and not able to follow up with anyone once they’ve gone. Seems direct communication is poor or not possible.
I do not like that the screening questions automatically turn on after so many enquiries. It cannot be turned off. Atleast allow landlords to turn it off. I rely on my auto responder for custom screening questions. Instead currently the tenant has to first answer the system basic screening questions and then my own questions. Too many steps.
The always available rent now button is really unpopular. It’s been mentioned no end of times negatively by both landlords and tenants. It should only be available to use once the landlord chooses to enable it for a specific potential tenant, ie by invite only.
I always like to phone applicants immediately after their inital enquiry to quickly run through the filtering questions. You get a much clearer picture and usually more honest, unrehearsed answers by doing so. This no longer appears to be an option, so I suggest you makes changes to allow it.
I’d also suggest more frankness about the risks and legal requirements of being a landlord and full disclosure of the areas you dont cover and on which the landlord should seek further information/support.
In no specific order:
You asked and you got !
please please please make moderation of posts with links in happen much, much faster. Often we don’t bother linking to valuable information because we know our posts will get lost in some massive moderation queue.
It’s not hard to do this.
Properties listed through open rent should be verified
Tenants are subject to scams because you are not checking the landlord owns the property
You should be checking with passports deeds etc
You are the only estate agent not doing this
Is it actually legal for you to advertise and not verify the landlord
I changed platforms to another provider because I found I ended up with too many time wasters through open rent and customer service is essentially dreadful
I pay for service but I’m not getting as many time wasters
1 When I have uploaded a 10 year EPC or a 5 yr EICR, and my privacy notice, when the last advert is used again, these docs do not pull through.Can an option be “Do you want to reuse these documents?”
2 some screen questions mandatory for all?
3 tell all landlords on system about changes as or before they start, eg the deposit scheme change.
4 offer a student friendly set up system for earlier booking deposit etc.
5 make clear to overseas tenant enquirers about need for uk debit or credit card.
6 make clear to non open banking referenc applicants what their option is if they click " no online banking."
Overall - Openrent is Great ! Thank You all.
From the tenants’ point of view: Put landlords ratings now! My previous landlord through OpenRent was a rogue one, who trespassed the property and harassed us through the contract for repairs he did not want to do (All evidence of harassment is in OR messaging system). It will be really good for us tenants to know beforehand if a landlord has had distressing behaviour towards tenants, and while RRB comes through, the previously promised feature of landlord ratings will be perfect for this!
you will agree as the "Ideal tenant that a rating system for tenants is something that we need as well?
Good in theory but almost impossible to administer accurately or fairly. Would be too easy to abuse.
The fact that it could be used as a threat…
Don’t allow people to put a deposit down without landlord authorisation. The number of times I’ve received a holding deposit from people who haven’t even seen the property… 
Credit checks are sent through as complete when there’s lots of missing info - so I have to chase and re-open the application because Open Rent haven’t done it properly.
Price increases are way too sharp. I’m getting a sense of complacency/greed.
Ban the agencies in disguise. It’s very disappointing to view an OpenRent property just to be contacted by Foxton for the referencing the day after
The big one for me is get proper inventory firms. The inventory firms I’ve used through OpenRent have consistently been shocking - last minute cancellations, excuses and all you get are a handful of photos and a cursory superficial summary. No inventory of linens, cutlery/plates etc, which completely defeats the purpose. Pursuant to the Consumer Rights Act anyone ordering this service through OpenRent has the right to sue OpenRent, so if you’re going to provided an “added value” service, make sure they’re doing the job right, because whether you like it or not you’re also on the hook for their failures
You absolutely need to provide landlords with an option to enable Rent Now button once they have chosen a tenant . It should not be available to tenants to use it at will without Landlords approval of them
So after due consideration which of the above will you put into place Open rent?
My bet is this process is a one-way street