Note from admin team: This post contains several things stated as fact, which aren’t true. Please see the reply Pre-Screening & Managing too many enquiries? - #7 by Daz below for clarity on this. We’re keen to avoid any readers being misled by claims here, but want to leave the post open for discussion from other landlords.
My last advert generated over 100 enquiries almost immediately. OpenRent automatically removed it indicating the property was already let, even though I hadn’t set up a single viewing so it caused COMPLETE CHAOS!!!
My property is NOT £undervalued, it’s simply a reflection of the current madness in the South West, meaning landlords are inundated with unsuitable enquiries (& I was certainly not harvesting data!).
Most enquiries simply say “When can I view” with no more data than that. Last time I quickly hijacked the Tenant Auto-Reply field to add some pre-screening questions.
This significantly reduced ‘timewasters’ & helped me preselect those most suitable to view. Despite this OpenRent still sent automated messages prompting them to put down a holding deposit etc - it created utter havoc for me! I spent more time putting out fires I didn’t start than efficiently managing enquires
I’m drafting my next advert but note OpenRent have capped the No of characters/word in the Auto-Reply field to 500 - preventing my last tactic
PLEASE PLEASE open this field up again. That way the ‘autoreply’ will list my prescreening questionnaire. THAT’S IT, THAT’S ALL I WANT
I want to ask open questions, not set discriminatory parameters.
PLEASE PLEASE say you won’t remove advert when it reaches 100?
At least leave it ‘live’ even if you prevent new enquiries.
The list of ‘Tenant Enquires’ format does not lend itself to managing so many enquiries, any tips?
How do others manage this? The OpenRent format is not set up to manage the current housing crisis - or does someone know something I don’t??
Many thanks in advance