OpenRent Community

Landlord agreed to let property but rejected application

I went to a viewing today at 1pm and the landlord said she would give us the flat. We agreed details like move in date etc. But at 4pm, 3 hours later, after paying the holding deposit I get a notification saying my application has been rejected and that the property is no longer available. Is there any way to get in contact with the landlord to see if a mistake has been made or to a least find out why my application was rejected?


If the landlord used the Openrent system of referencing/establishing financial ability to pay, then you could try contacting them directly. I understand there is something called CALC an automated system that estimates this, it maybe some piece of your info still needs to submitted, the systems lack the human touch! Also suggest you check whoever your referree was, to make sure your reference contained all the relevant information.

You can go to the land registry to find out who owns the property, but that will incur a cost.

Good luck

What exactly did the landlord say? Did he say the offer was subject to referencing or conditional in any way? Did he put anything in writing? Were there any witnesses to the offer?

Contracts can be verbal and this has all the hallmarks of a binding contract, but the issue would be proving what he said if he now backtracks.