Hi @Ann9 -
I can’t see any live adverts on your account - so you won’t have seen it yet.
Firstly, we’re fixing up some of the enquiry handling that was causing frustration (eg. making it simple to see which enquiries haven’t been responded to / improving our emails / communication). Hopefully that just makes the existing product better / easier to use without the frustration, whilst still ensuring landlords reply to / reject tenants so enquiries don’t get missed or ignored.
Secondly, and some landlords may have noticed this already (we’re rolling it out cautiously at the moment), landlords will start to see applications from tenants who have been pre-checked. This will give landlords more information about a tenant (Credit File Located / CCJs / Adverse Credit / Income / ability to provide a guarantor / etc) alongside their enquiry. The aims in this context are to:
a) Speed up application handling: You’ll have verified information up-front to make a decision on the tenant much more readily. The tenants verified status only lasts 60 days ensuring information is accurate and up-to-date.
b) Speed up tenancy creation / referencing: We’ll have their detailed information already on file, meaning we can obtain and process a comprehensive reference report even more quickly.
Not every tenant will go through this extra hurdle, but clearly those who do will stand out, and we think it will offer a better experience for both tenants and landlords where it is used.
We’re excited for this to roll-out fully and for feedback from Landlords when you get your first “Verified Tenant” application.