OpenRent Community

Screening questions


#1

Can someone tell me how I use the automated screening questions that when a tenant rings, they have to confirm that they are for example a non-smoker and have no pets?
Many thanks
Susan (first time user)


#2

Hi Susan,

Screening can be activated from your enquiries page, by clicking on “Tenant Screening Options”.

When active, the system asks applicants a series of questions based on the exclusions you set when you created your advert. For instance if a landlord has told us they do not accept students or those with pets, we will check this is the case before allowing tenants to request a viewing of the property.

Generally it’s designed for popular properties and saves time for both tenants and landlords.

You can also activate screening across all of your properties - and stipulate your own questions in a tenant auto-reply - by clicking on “Advanced Settings” on your dashboard:

https://www.openrent.co.uk/account/preferences

George