Hello and Good Day to you all.
I need help and clarification on a situation I am in after following up on an OpenRent advert online that I feel is a breach of advertising standards?
I discovered an ideal property to rent (Houseshare) locally via OpenRent and contacted the landlord via the OpenRent website to discover more about it.
Before I start I must mention the advert stipulates ‘No Admin Charges’ and ‘No Hidden Fees’ - the Rent pcm is listed at £475 and ‘Deposit’ £180 - there is no other mention of any other costs to a tenant!
After a phone call from the landlord who was extremely helpful - I was advised to look at another room in the same property with exactly the same criteria but the Rent pcm was £550 being it was a bigger room. I tired to clarify payment and was told I pay the £180 to their estate agent (this of course being listed as the ‘deposit’) which I had no problem with.
Anyway after viewing the property with both landlord and estate agent I agreed to proceed with the process of renting this and duly completed their application form, sent bank statements, payslips, copy of passport and paid the estate agent the £180 the following day.
I have been informed that I have been accepted on the property and just needed to decide on a move in date with them in a weeks time. All sounds good so far ……
However - in the last email telling me this they also mention about the months rent upfront (£550) which I have no problem with - but also mention of a deposit too?? (bearing in mind that the advert lists the deposit as £180 and I have paid this to the estate agent already)
I have replied asking what they mean about this - stating the facts from the advert that the only monies mentioned are the rent in advance and the £180 deposit and clarification on this (I have also sent a copy of the link to the advert on OpenRent as proof)
I have only budgeted on the grounds of what was advertised and do not feel I should have to pay anything more as this has not been explained to me nor mentioned on the advert.
I await their response eagerly - the question being Am I correct that they can only charge what the advert says? I am not one to try anything on - I just want a fair deal and only approached the landlord due to the fact this was affordable to me and obviously don’t need/want any hassle or fuss - I just want what was advertised and shown on the viewing.
Any help on this would be appreciated . . .
Maybe I should also ask the Advertising Standards Agency and Property Ombudsman should I get any problems with the reply from the estate agent/landlord?