The fact is that this is only true some of the time. The majority of landlords rejecting a holding deposit are doing so because they won’t consider the tenant’s enquiry anymore. In any case, the site is now flexible with this.
- You can supply a custom message of your own that doesn’t contradict any of the site’s default messaging
- You can decide on a case by case basis how you would like to proceed with the enquiry (reject it or continue with it)
Hopefully that provides the functionality for all user types, eg:
- Proceed with using Rent Now and start referencing (most common path by far)
- Proceed with using Rent Now and jump straight to contract
- Cancel Rent Now application and proceed with own custom requirements (@Chris35’s preference, @Mark27’s preference some of the time)
- Cancel Rent Now application and reject tenant outright (@Mark27’s preference for some applications)
All four scenario’s should now be neatly handled. Thanks for the feedback all.