Our boiler caused the electric to trip. Therefore no heating and no hot watersince Tuesday evening.
Was told at 2pm someone will contact within an hour for appointment within the next 24 hrs. No response yet.
I asked for hotel accomodation as per insurance policy and was denied this on basis hotel acccomodation was not covered on the emergency policy.(wordings below)
What are your thoughts?
(Still waiting management to call me for over 23 hrs now)
The Landlords’ Home Emergency Policy Wording on pg 7 paragraph 2 says
‘If the let property remains uninhabitable overnight following an insured event, we will reimburse an insured person for hotel accommodation. The insured person must send us all relevant invoice(s) before we will reimburse them. The decision on whether the let property is uninhabitable will take into account whether it would be fair and reasonable for an insured person to remainin the let property’
Pg 12 states
hotel accommodation The room-only cost of accommodation for insured person(s) if the let property remains uninhabitable following an insured event. The most we will pay for hotel
accommodation is £300 (including VAT)…’