Ours are £45 for replacement of damaged or missing bins
um… you just told us that the council replace it for free 
I had to buy a brown bin for my neighbour
Grey and blue are free because that’s statute
The first Brown bin used to be free but they charged for additional ones
Now they charge for the first one too as garden waste doesn’t fall under a statutory requirement for the local authority
Is the subject of replacement bins going to be as long as the one about who replaces a toilet seat?
It’s certainly ‘bin’ dragging on. Seems a ‘waste’ of time to me.
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Could be a wheely long subject
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I refuse to contribute anything further
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They also want Landlord Selective Licensing to be paid, but, from our experience refuse any help when needed.
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Sorry to reignite this thread, but tenants latest complaint is that the temperature in the flat lounge has only reached 19 degrees in last 2 days when it’s been below 0 degrees outside. And wants me to sort this as she said it’s a legal requirement for it to be 21 degrees.
The central heating piping and boiler was fully new 4 years ago with btu calculated rads in each room and sufficient size boiler. I lived here 2 years and found it plenty warm enough. Boiler has had its annual service which is due again in Feb and it currently has no faults and working as it should. It’s an epc D rated Edwardian flat (advertised on the ad).
is there a legal temperature for landlords to provide? I think she has made this up.
Can I tell her to buy a new plug in electric or oil rad heater (or pat tested if second hand) if she’s not happy?
I’m so fed up with this tenants constant grumbles and treatment.
Would you risk serving them notice and hope they leave and don’t just stay put? Im done with the complaints and persons poor treatment. I’d understand if it was a bad flat, but it’s absolutely together and all newly renovated 4 years ago and I will have no issues re letting. Any advice gratefully received
Actually the Housing Health and Safety Rating System, which is the applicable regulation says that the indoor temperature should be between 18 and 21 degrees for comfort. Having said that, if the heating system cant raise the temperature above 19 degrees, then there is either something wrong with the heating (I would check boiler pressure and whether rads need bleeding) or the insulation.
I wouldnt suggest you dismiss this just because the tenant is demanding and ill informed. I would go over there and check what the problem is. If they call the Council in to check the latter will no doubt find a string of other issues for you to fix too.
I read this last night for the same issue
NHS guidelines are 18 degrees to maintain health in < 64 years
Babies and elderly may need more
Government guidelines based on meta analysis of the literature is 18.
WHO is 18-20 .
19 is more than sufficient !
Go to the house and see what’s going on.
I’ve just posted on another thread that the tenants had two windows open yesterday and it was-4degrees , thermostat at 23 degrees, but only reaching 16.7 in the living room
The thermostat was next to the open window !!!
Tenant Wearing shorts and t shirt complaining he was freezing ……
I sent them an email telling them to close the windows, wear attire appropriate for the weather, set thermostat to 20 and locked it .
Photograph everything
I went to the house today
The one who’s freezing has his window open
I photographed it and the thermometer on my car and emailed myself as we only had the discussion yesterday and told them to read their contract ( I have everything stipulated in contract )
This thermostat was sent to all homes about 15 years ago
18-20 is fine
If they want more they can top up with electric heaters
Thanks @A_A.
The logic of people often baffles me shut the windows!!
I do wonder if the tenant has doors open onto the large hall and if its acceptable to tell her to shut the lounge door to reach a higher temperature.
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Regulations are that living rooms need to able to heated to 21. Bedrooms are 18. If living room can only be heated to 19 then tenants have a point.
wanting to be warm and then opening the window for fresh air is illogical
Thanks @Richard19 Richard. Do you have a link to where this is legally stipulated? Thanks
I would but links go into moderation queue. If you google rental property heating requirements the info is from a well known landlord association. Cant give name or goes into moderation…
That’s why I think we should do a logic test in addition to looking at their bank statements
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I just did and it did . Why is This.? n r l a. I did use the capital letters.
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The one thing you can do is check all the rads and trvs
If there is air or the pin is down a simple adjustment may heat the house.
Also what is the size of the room vs btu of the radiator ?
Is the radiator of sufficient size ?
you can just add an additional plug in heater if they aren’t warm enough or increase the size of the rad or add another ( if your boiler can carry the capacity )
The next thing is they’ll complain about mould around the reveal because the windows open and the heating is on
I give up ….
Didn’t someone say stupid is as stupid does ……