I viewed a property and the so called landlord turned out to be an agent that would not work through the “rent now” system ,how can this happen with Open Rent? I joined to avoid agents !
Sorry to hear this - OpenRent is a platform for private landlords, though some landlords do choose to use high street agents to help with viewings and other services, so this may explain what happened in this case.
If you were asked for fees of any kind (exceeding £20 per reference), this would break our terms. So if this happened, please drop us an email at https://www.openrent.co.uk/faq#i-have-more-questions so we can investigate.