Hi Rose, I’ve repsonded to your other topic about this issue.
I’d just like to add here – are you using our screening question functinoality?
You can find out how to set this up here: https://help.openrent.co.uk/hc/en-gb/articles/360003522251-How-does-pre-screening-and-auto-reply-work-
Setting auto-reply up can help improve the salience of tenants who you consider, since tenants who are time wasting won’t bother to answer your questions in detail. It also helps you find out more about the tenants.
Sam