Why does OR deploy a call centre to handle calls, when that call centre is not able to answer a single LL query? It has no worth to clients, in this case LL, whatsoever.
Further, I and my prospective tenants, have had utter confusion (and unnecessary stress) in the last 48hrs because OR allowed a prospective tenant to hit Rent Now and submit a Holding Deposit. As the LL, at no time did instruct OP to request or accept a deposit and in doing so they have caused a problem. Now they want up to 10 days to return it to the payee!
The email support from OR has been inaccurate and misleading. They have suggested options to Cancel the tenancy on the dashboard, but the instructions are ambiguous. I did not want to cancel the tenancy. I simply wanted to cancel their holding of the deposit. They failed to set out what result of specific actions would be. I have made 5 requests for verbal support have been totally ignored.
In one badly managed incident, I have gone from a being a fan (and advocate) of OR to a disenfranchised client who would seriously think twice about using the platform again.
1 star OpenRent. Very bad on this occasion.