Ask for holding deposit refund

Hi, there.

I would like to ask for the refund of holding deposit, because the landlord did not respond at all, and I am in rush checking in otherwise I have no place to stay.

OpenRent web does not provide an organized procedure for tenants to receive holding deposit.

How can I do?

Email FAQs | OpenRent

Thanks!! Do you know how soon I could receive it?

No
I don’t work for open rent you will need to speak to them
If they don’t give you your money back take legal action using mcol.gov.uk to get your money back!

Hi, there.

This process is so painstaking.

However, I do not have any government gateway user ID.

How can I do about it?