Holding deposit back from landlord

Can someone tell me how to get my holding deposit back from my landlord? Is been paid through OpenRent. We didn’t get through the reference so unfortunately we didn’t get the house… landlord said that will give the holding deposit back but it’s been nearly month we trying to contact him and he is not replying back…
when I go to the property we tried to get it says that the holding deposit claim is under review of the resolutions team… but no luck

need to chase OpenRent direct

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