Can anyone help me, I’m so exhausted arguing with the agency.
We moved in a property in December. Made clear we wanted long term.
Right from the outset it was not as shown (as sent a video). Didn’t show mould, condensation, hole under carpet on landing, broken Radiator, faulty thermostat, crack in rear door panel, peeling wallpaper etc etc…
Immediately we contacted the agency, some has been resolved like the radiator and thermostat. Nothing else.
We said okay as it’s long term and we got to stay here we will paint the whole house and replace the door panel.
We paid 6 months rent upfront as was not working and we didn’t have made clear to us it would be another 6 months needed again after. Our parents offered to help us, just asking the agency to get agreement monthly thereafter from the owners.
To then be told the owners want to move back or sell after this so won’t be any extensions.
After writing to the landlords and agency and pleading stating we asked long term and our circumstances with me being a full time carer for my mother and my partner disabled as well as relocating and kids at a new school will make it really hard to find a new place, so can there be some flexibility here, we even offered more rent.
Apparently no flexibility, we have to be out the date the tenancy ends and that’s the end of it.
Despite repeated requests, no gas or EICR has been supplied and they keep ignoring the matter.
We’ve been told we can’t leave early with a months notice or stay longer. I feel desperate because I’m sure we will end up homeless. We have young children and my partner is very ill.
The agency have lied to us multiple times and it transpires that the landlords actually told the agency of the plans before they rented to us but the agency never told us. We found this out in the agency’s final response.