Certificate withheld

The link in your example leads to this exact wording:
" It is a legal requirement to include all gas appliances in a gas safety certificate - please make sure you include all additional appliances.

A gas appliance is any appliance connected to the gas supply (e.g. gas fire, hob or cooker).

The boiler check included in the base price covers all appliances connected to the hot water system for no extra cost (e.g. radiators, showers).

If you get the number of appliances wrong, we’ll refund you if you paid too much or request further payment if you haven’t paid enough."

So yes 45 for the hob and extra 55 paid for the boiler service as unclear what OpenRent is referring to in their free “check” that is included. So where is this mystery device connected to my mains gas that allegedly was checked and now needs me to pay 15 pounds for?

Whichever way this is looked at it comes down to this:

  1. I made a primary purchase at £45 to have my gas hob checked as I do
    every year and a pertinent safety certificate is usually issued.
  2. I also made a separate secondary purchase of a boiler service at
    £55.00 as I do every year and sometimes with a different supplier due to
    different offers and to cut down on unnecessary expenditure; again a
    pertinent safety certificate is usually issued.

OpenRent has in the evidential emails I have received and logged, said many
different things that are not factually correct and had I gone to a
different supplier for one of my purchases this year I would have my
certificate now for their check. The boiler check, OpenRent’s
separate boiler check included, ordinarily involves the following:

  1. Checking the boiler and its components for any visible signs of wear,
    damage, or leaks.
  2. Ensuring the boiler is functioning correctly and safely.
  3. Removing any dust or debris from the boiler to ensure it operates
    efficiently.
  4. Verifying that the boiler is properly ventilated and that there are
    no hazardous conditions.
  5. Documenting the condition of the boiler, any defects found, and
    recommendations for repairs.
  6. A pertinent gas safety certificate, i.e. a certificate confirming
    that the boiler has been checked and is safe to use.

In essence wording that is erroneous offering a gas safety check without checking an attached appliance, in this case a hob is careless, maybe reckless and as I have spent time getting my certificate that I now have, I would confidently say negligent.

I will post more emails as very interesting case and eager to know what is actually going on as i
similar has happened before e.g. in this community Gas and safety certificate price issues