This is from Lisa, not sure where Daniel went and Oli has replied as well, I will post that in here as well as interesting how it is all unwinding:
From myself in an email response:
Thanks Lisa, and as I have put a significant amount of wasted time into this and there has not been any offer to compensate that time, or any solution to what I can see in the OpenRent .
My worry is that this will happen to others as it is still undecided if there was an OpenRent mistake or a revenue generating negligent misrepresentation as has happened in the past as shown here: Gas and safety certificate price issues
I have a pro bono professional development allocated slot every week and will now represent landlords pro bono who are experiencing this same difficulty and work with Trading Standards to resolve this.
Regards
Darren
On Thu, 17 Oct 2024, 00:46 OpenRent Support,
Hi,
Thanks for your email and feedback.
As a goodwill gesture, I have removed the request and fee for an additional appliance.
You can download the report here:
(Link removed as will be moderated otherwise)
Please do let us know if we can help with anything else.
Kind regards,
Lisa C.