I have a prospective tenant who is brand new to the UK (from the EU). I asked Open Rent if credit & reference checks can still be processed. Answer:
“Our referencing process is set up to handle a wide range of circumstances including not being resident in the UK. As such we can reference tenants regardless of their circumstances.”
The report came back without any credit checks, so I asked Rent Guard (used by Open Rent) directly why that was.
“Unfortunately we can’t run credit checks via the credit bureau on overseas addresses.”
The credit checks have therefore been a waste of my time and the prospective tenant’s time. Open Rent seems to be closed for overseas residents, which is wrong.
Does anyone have a better experience?